Terms & Conditions
This website is owned and operated by Ashley Lawlor T/AS The Lash Lounge Training Academy. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors training course information. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
When buying an item or service, you agree that: (i) you are responsible for reading the full item or service listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item or service when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Relating to training courses
The Lash Lounge Training Academy is committed to providing exceptional service. Unfortunately when a student cancels, without giving notice, it prevents another student from attending. No shows and late cancellations have a huge impact on the business, therefore we have a cancellation policy that is strictly observed.
Your course booking is complete when we receive your full payment. Payments can be made online. We do not reserve any places on our training courses without a deposit or full payment. When paying online you will receive a email confirmation, this email acts as confirmation of your course reservation.
Upon paying your deposit your course place will be reserved. If you need to change the date of your course, please let us know at least 14 days prior to the course and we will attempt to get you onto an alternative course. However this cannot be guaranteed.
Should you wish to cancel your booking please give us as much notice as possible. Cancellation requests can be by email, phone or in person.
You can cancel your training course and receive a full refund by giving at least 14 days notice. If you cancel your course without giving 14 days prior notice we will be unable to refund your deposit.
No show: If you fail to show up on the day of your course, a refund will not be given.
Cancellation by The Lash Lounge
We hold the right to reschedule or cancel a course date if there are insufficient numbers booked or if circumstances arise that are out of our control. We will work with you to reschedule another course date. If no dates are suitable, we will offer a full refund of any money paid towards the course.
The Lash Lounge will offer no further compensation.
Relating to products purchased
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Customs, Duties and Taxes
Th Lash Lounge is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
The Lash Lounge is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns & Refunds
Relating to products purchased
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
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